King George Hospital

King George Hospital 2024-05-08 Person 4 5 0

I am filling this in on behalf of my mum, the staff in ED were great, so kind. The department was extremely busy so my mum was in a corridor receiving treatment for about 7 hours after which a bay was found for her. I can’t fault this hospital, so far my mum’s care has been wonderful. Ambulance staff were also extremely kind and caring.

Less time waiting in corridor would be nice.

King George Hospital 2024-05-08 Person 4 5 0

Great treatment with some delays due to being forgotten for 4 hours.

Waiting room chairs unbelievably uncomfortable when you are having to wait for 6 hours

King George Hospital 2024-05-08 Person 5 5 0

The staff were amazing, they were overwhelmed and under so much pressure, but were kind and considerate at all times. They deserve much better pay and conditions

Employ more staff

King George Hospital 2024-05-08 Person 1 5 0

Lack of communication from all staff on waiting time to be seen and up dates whilst waiting. Staff Nurse was rude and wasn't prepared to answer questions, demanded a disabled person move from one chair to another despite not interfering with care. Did not see a Dr in the department despite constant requests, one Dr declined to even speak or find out who was dealing with the patient. Did not listen to the patient's family, some staff just seemed to be standing around doing nothing. More security staff and police presence than medical staff. Staff seemed more concerned on stopping ambulance crews arrival than looking after patients. Overall a extremely disappointing and distressing visit to A&E

Communication either verbally or on a notice board on anticipated wait times, keep patients informed. Organisational skills needs great improvement. Allocate a nurse/HCA to a small group of patients so they can monitor them and keep informed of wait time, help them if they need to go to the toilet, sick bowls etc. Try to ascertain if a patient can be treated in a chair rather than the use of a bed. Security/policy presence should be limited to aggressive/violent patients not for management of ambulance crews. A&E is small and therefore needs to be better organised, controlled, if no further room for ambulance admittance inform central despatch advise no further room and not to keep sending patients. Consider KGH for non-major/critical incidences, minors only due to small scale A&E. Maybe look at improvements implemented at Queen's A&E and copy their changes but on a smaller scale.

King George Hospital 2024-05-08 Person 5 5 0

My consultant was very informative and helpful before and after operation. And Oana my nurse was great and looked after me very well.

i cant really comment on anything to be done better, care was very good

King George Hospital 2024-05-08 Person 1 5 0

I was made to wait up to 13 hours before seeing the doctor. I was in the waiting area the entire time so I didn’t even get to rest in a bed or a ward during this time. I was severely sick so this made me feel even worse rather than better. One staff member was very abrupt and sadly gave me no update so in the end I had to discharge myself and go private to get my medication and care. Really disappointed with the ridiculous waiting time from this hospital and no updates or comfortable waiting area. Will not be going here again despite it being my local. Others also waiting over 11 hours with chest pain, elderly were in the corridors with bed sores as I heard a nurse mention that they had gained them whilst being kept waiting in the corridors!! Did not feel safe or comfortable and went home feeling I’d wasted my time, despite feeling awful with severe dehydration and a viral infection. I’m vulnerable with a pre existing health condition so should have been seen much sooner. Had to wait way longer than should ever be acceptable.

Reduce Waiting times Updates from staff members Kindness and respect from nurses Add comfortable waiting area!! Air conditioning it was very hot and stuffy making me feel sick!!

King George Hospital 2024-05-08 Person 3 5 0

Boards constantly updated to show wait times Clear area for making enquiries, who directed you on if they could on answer. Staff has a caring nature and were gentle and supportive, particularly when dealing with patient anxiety.

Change of seating when patients are waiting. The type of seating was causing the patients condition to become worse.

King George Hospital 2024-05-08 Person 2 5 0

After being told at 5am I was being admitted my partner went home to sleep after 24 hora with no food or sleep, I was then told at 5.45 that I was being discharged and told to leave the department. Advise on leaving was not to be alone for fear of falls, not to drive and to collect medication from a pharmacy once it had opened. I was told not to go out alone but also don’t stay home alone, so how was it safe to send me home alone? Due to being so ill on returning home my daughter rang the hospital to ask if I had discharged myself as she didn’t feel any medical professional would send me home in the state I am in, the nurse she spoke to clarified that I was discharged as medically fit to leave unsupervised, but on reviewing the notes she advised that I should be brought back in by ambulance. I have not retuned to the hospital as I feel they will just keep me on a chair for 14- 16 hours with no pain relief and no food ( I am diabetic) then discharge me home again.

Ensure either my safe return home or admit me as was originally stated. Food and regular sugar checks for known diabetics, pain relief when requested.

King George Hospital 2024-05-08 Person 1 5 0

Dear Sir/Madam, I am writing to express my deep disappointment and dissatisfaction with the mistreatment I experienced during my visit to King George’s Hospital on May 5th, 2024. As a patient seeking medical assistance following a head injury, I expected to receive professional and compassionate care, but unfortunately, my experience fell far short of this expectation. Upon arrival (13.10), I was hopeful that the hospital, as advised by NHS 111, would provide the necessary CT brain scan due to persistent headaches, nausea, and dizziness following my recent head injury. However, from the outset, my encounter with a male nurse was distressing. Not only was he dismissive and rude, but he also displayed a lack of empathy and professionalism. His demeanor and treatment made me feel marginalized and unworthy of proper medical attention. He said “ you are not getting a scan here, go to your GP” Despite this initial setback, I found solace in the caring demeanor of the medical staff in the urgent care unit, particularly the doctor who recognized the severity of my symptoms and promptly referred me to the A&E department for further evaluation. However, my encounter with the doctor at A&E was nothing short of disheartening. His refusal to acknowledge the recommendations of his colleague, coupled with his dismissive attitude towards my concerns, left me feeling helpless and invalidated. He was keep saying he THINKS i do not need CT scan and he will not do it. I was genuinely scared for my life as the doctor in urgent care said i should have come earlier with these symptoms and i need a CT scan which he put down on my referral paper. It was only after considerable emotional distress and insistence on my part that the doctor reluctantly agreed to proceed with the CT scan, which ultimately revealed crucial information about my condition. While I am grateful for the eventual diagnosis provided by another doctor, the overall treatment I received was unacceptable and deeply troubling. Furthermore, despite the successful outcome of the CT scan, I am disappointed that I did not receive digital images of the results, which I believe are essential for consultation with another doctor to make sure everything is fine. In light of these experiences, I urge you to conduct a thorough investigation into the conduct of the nurse and doctor involved in my care. Such behavior is not only unbecoming of healthcare professionals but also detrimental to the well-being and trust of patients. Additionally, I kindly request that the digital images of my CT brain scan be provided to me at the earliest convenience. I trust that you will take my concerns seriously and ensure that appropriate measures are taken to prevent similar incidents from occurring in the future. Thank you for your attention to this matter. Yours sincerely, Brigitta Kiraly

Employ kind people who have compassion and have a personality test for doctors and nurses !!!

King George Hospital 2024-05-07 Person 3 5 0

The nurse s are so short staffed,i thought that they were unable to communicate with each patient as much as they would like to.But we're fantastic in everything they did for me.really Great

You couldn't of done anything better other than give me more knowledge about what is actually wrong with me.